Cancellation recovery shouldn't be a lottery. Target your winning patients.
Enhance your approach to appointment cancellations with a smarter dental cancellation recovery strategy. MaxAI prioritizes patients who are most likely to rebook based on urgency, availability, and recent contact history — so you spend less time sorting and more time booking.
- Instantly see the percentage of open appointment slots.
- Achieve 35–50% success with MaxAI’s patient booking rankings.
- Quickly know how many contacts are needed to secure an appointment.
Worried about opt-out rates? Not with MaxAssist's dental cancellation management feature.
Dental practices often face a 10–15% daily cancellation rate, resulting in multiple openings that need quick attention. Unlike systems that blast every unscheduled patient for every open slot, Max reduces messaging fatigue by filtering out patients who’ve been recently contacted or have recently cancelled — keeping your outreach timely, targeted, and meaningful.
Stress-free rebooking.
With MaxAssist’s dental cancellation recovery workflow, cancellations are no cause for panic. This feature helps admins fill openings quickly and easily, ensuring every gap gets filled.
Fill the schedule from both ends.
When a cancellation occurs, it’s often urgent to fill the gap. MaxAssist quickly identifies a replacement and notifies you to rebook the patient who cancelled — covering both sides of the schedule at once.
Personalized messaging.
Access detailed appointment history, patient information, messages, and notes — all in one place — so you can craft the perfect rebooking message every time.
Track and reschedule lost patients with dental cancellation management built into your scheduler.
Easily access a comprehensive list of patients who missed or cancelled appointments in the past two months, covering recall, hygiene, and restorative treatments. With Max guiding the way, you can strengthen patient retention and care by ensuring no one slips through the cracks.
More Key Product Features
Access daily action plans that predict gaps, prioritize patients, and get smarter over time.
MaxAi
Book patients with diagnosed unscheduled treatment and keep your doctor’s chair full.
Unscheduled Treatment
Max captures patients who sneak out of the practice without a scheduled appointment.
Missed Pre-Appointed
Fill gaps in your schedule by targeting patients due or late for their hygiene and recall.
Hygiene & Recall
Effortlessly improve patient communication with Max’s call coaching feature.
Call Coaching
Get a clear overview of your network performance and analytics all in one dashboard.
Enterprise AnalyticsCreate email campaigns that boost your brand’s visibility and drive measurable results.
Email MarketingAutomate appointment reminders and confirmations.
Reminders & Confirmations
Easily manage patient outreach directly from the onscreen assistant.
Onscreen AssistantOffer the convenience of communication through two-way text messaging.
Two-Way Texting
Oversee your entire practice using the MaxAssist performance dashboards.
Practice Analytics
We’ve partnered with Mango to give you access to the most reliable VoIP phone system in dentistry.
Integrated VoIP Phones
Get more with MaxAssist
Not all patient engagement and practice productivity software is the same—experience the difference.
Deep Integration
Max identifies 90% more scheduling opportunities in your scheduler.
Patient Engagement
Personally engage with your patients with Max’s automated lists.
Dashboard Analytics
Leverage dashboard analytics to grow your practice performance.
Convenience Features
Automate the time-consuming tasks of managing the front desk.
